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FAQ

At PollyMae Waxes, we are committed to providing you with the best client experience possible. Here are some answers to our most frequently asked questions:

SHIPPING & DELIVERY
  • Shipping is a flat rate of $9.50 to the continental US.
  • Free shipping on all orders over $75 to the continental US.
  • PollyMae offers free local pickup for orders of any size. Please contact us after placing an order so we can facilitate pickup. Must be able to meet in Ocala, FL. 
  • Orders are shipped within 1-2 business days and typically arrive within 3-5 business days.
  • ​At this time, we do not offer international shipping.
EASY RETURNS
We offer hassle-free returns and exchanges of items damaged in shipping within 3 days of delivery. Contact us to initiate a return and we will provide you with a return label.

TRACKING YOUR ORDER
Once your order has shipped, we will send you a tracking number so you can monitor its progress and know when to expect delivery.

QUALITY GUARANTEE
We stand behind the quality of our products. If you are using the product as advised and it is not performing as expected, please contact us

100% SECURE ORDERING
We take your privacy and security seriously. Our website is encrypted with SSL technology to protect your personal information and payment details.

PRIVACY POLICY
We value your privacy and never share your personal information with third parties. 
 
CUSTOM ORDERS
We would love to help to add that special touch to your events. We have created customized orders for showers, weddings and teacher appreciation events. Please contact us to discuss your needs.
 
WHOLESALE
We would love to have our product in your store. Please contact us to discuss.

WHAT IF I DIDNT FIND MY ANSWER HERE
That doesn't mean we can't find the answer to your question! Please click the chat box on your screen or email us at dellibercandles@gmail.com with your question. Please allow us 24 hours to respond and be sure to provide your contact information.
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